Terms of Service

Last updated: 20 October 2026

Introduction

Welcome to Vaibhav Celebrations. These Terms of Service ("Terms") govern your use of our website vaibhavcelebrations.in, services, products, and all related offerings. By accessing our website, placing an order, making a booking, or using any of our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree to these Terms, please do not use our website or services.

1. Definitions

"Company," "we," "us," "our" refers to Vaibhav Celebrations, operated by Charu Saxena.
"Customer," "you," "your" refers to any individual or entity using our website or services.
"Services" includes celebration packages, Build Your Own custom plans, consultation services, décor services, digital deliverables, and any related offerings.
"Products" refers to physical goods including return gifts, festive hampers, activity kits, and personalized items.
"Order" refers to any purchase of products or booking of services through our website.
"Booking" refers specifically to event-related services and celebration packages.
"Personalization" refers to customization of products or services with names, photos, or other customer-specific details.

2. Business Information

Business Name	Vaibhav Celebrations
Proprietor	Charu Saxena
Registered Address	B-404, Trimurti Apartments, Model Town, Malviya Nagar, Jaipur – 302017, Rajasthan, India
GSTIN	08BPIPS2048G2ZO
Support Email	support@vaibhavcelebrations.in
Support Phone	+91 85275 75174

3. Our Services

3.1 What We Offer:

Celebration Packages: Curated theme-based celebration packages (Essential, Signature, Grand) including digital invitations, activities, return gifts, and décor guidance.
Build Your Own Plans: Customizable celebration plans where you select individual elements.
Free Consultation: Enquiry and consultation services to help plan your celebration (no purchase obligation).
Physical Products: Return gifts, festive hampers, activity kits, and celebration accessories available for standalone purchase.
Décor Services: On-ground decoration services available in Jaipur only.
Digital Deliverables: Digital invitations, animated invites, countdown cards, keepsake PDFs, and other digital assets.

3.2 Service Eligibility:

You must be at least 18 years of age to create an account, place orders, or enter into binding agreements.
By using our services, you represent that you have the legal capacity to enter into these Terms.
Parents/guardians may book services on behalf of minors for celebration purposes.

4. Geographic Scope — Jaipur and Outside Jaipur

4.1 Jaipur Customers:

Full access to all services including on-ground décor execution.
Décor services are subject to venue accessibility, vendor availability, and event date.

4.2 Customers Outside Jaipur:

On-ground décor services are not available outside Jaipur.
You remain eligible for: Digital deliverables, celebration guidance, shippable products, return gifts, and activity kits.
Your entered details and selections are preserved if you skip décor options.
Detailed décor guides are provided to help you execute the celebration locally.

4.3 Location Selection:

You are responsible for accurately selecting your city/location during checkout.
Selecting Jaipur when your event is outside Jaipur will not enable décor services at your actual venue.

5. Pricing, Taxes, and Payment

5.1 Pricing:

All prices displayed on the website are in Indian Rupees (INR).
Prices are exclusive of GST unless stated otherwise. Applicable GST is added at checkout and shown separately before payment.
Total price including items/services, personalization charges, shipping, and taxes is displayed before payment.
We reserve the right to modify prices at any time; orders placed before price changes are honored at the original price.

5.2 Price on Request (Custom Quotations):

For specially customized work or large orders, final pricing requires a written quotation.
The quotation will detail: scope, price, and delivery/event timeline.
Work begins only after written acceptance and payment.

5.3 Payment Methods:

We accept payments through our secure payment gateway partner, Razorpay:

Credit Cards (Visa, Mastercard, American Express, RuPay)
Debit Cards
UPI (Google Pay, PhonePe, Paytm, etc.)
Net Banking
Wallets

5.4 Payment Security:

All payment transactions are encrypted and processed by Razorpay, a PCI-DSS compliant payment gateway.
We do not store your complete card numbers, CVV, or UPI PIN.
Razorpay's terms and privacy policy apply to payment processing.

5.5 Payment Status:

Successful: Order/booking is confirmed. You will receive confirmation via email and WhatsApp.
Failed: No charge is made. Your cart/order details remain intact for retry.
Pending: Payment is being processed. Please wait before retrying. Check your order history or contact support.
Duplicate Prevention: Our system prevents accidental double charges. Do not refresh or submit payment multiple times.

5.6 GST and Invoices:

Applicable GST and other taxes, duties or statutory charges shall be levied at the rates applicable to the relevant goods or services on the date of supply, as required under applicable law.
Tax invoices are generated for all successful orders and made available in your account and via email/WhatsApp.
Invoices contain all particulars required under GST rules.
For B2B orders requiring specific GST treatment, contact us before placing the order.

5.7 No Set-Off (B2B and Custom Orders):

Unless required by applicable law or agreed in writing, the customer shall not withhold or set off undisputed amounts payable to Vaibhav Celebrations on account of a separate or unrelated claim.

6. Order Confirmation and Booking

6.1 Order Confirmation:

An order or booking is confirmed only after successful payment receipt.
Failed or pending payments do not constitute confirmation.
You will receive an order confirmation with a unique reference code via email and WhatsApp.

6.2 Availability:

All products, themes, packages, and services are subject to availability.
We make every effort to display accurate stock and availability information.
If a listed item becomes unavailable after your order, we will notify you promptly and offer: a suitable substitute, store credit, or full refund.

6.3 Event Bookings:

For celebration packages and décor services, your selected event date is confirmed upon successful payment.
Vendor and resource allocation depends on your confirmed event date and location.
Last-minute bookings (less than 15 days before event) may have limited availability and options.

6.4 Event-Specific Booking / Order Terms:

In respect of event-related services, the quotation, booking confirmation, approved proposal, invoice and/or event-specific order form issued by Vaibhav Celebrations shall form an integral part of these Terms. In case of any inconsistency, the event-specific written terms shall prevail to the extent of such inconsistency.

7. Personalization and Customer Approvals

7.1 Customer Responsibility:

For personalized products and services, you are responsible for verifying before approval:

Names and spelling (child's name, guest names, tags)
Dates and numbers
Photographs and image quality
Addresses and delivery details
Sizes and quantities
Any other custom specifications

7.2 Approval Process:

For items requiring design approval, we will share digital previews/mock-ups.
You must review and approve within the specified timeline.
Production begins only after your approval.

7.3 Changes After Approval:

Once production, printing, or procurement has started based on your approval, changes may not be possible or may incur additional costs and timeline revisions.
Minor changes (if feasible) will be accommodated on a best-effort basis.
Major changes may require cancellation and re-order.

7.4 Visual Representations:

Digital previews, samples, and mock-ups are illustrative.
Minor variations may occur due to: screen color differences, printing processes, handmade craft variations, material batches, and lighting in photographs.
Such minor variations do not constitute defects or grounds for return/refund.
Your rights for materially defective or significantly different items remain protected.

7.5 Customer-Provided Content:

Where you supply photographs, names, logos, music, artwork, text, videos or other content, you represent that you have the necessary rights, permissions and consents to use such content.
You shall be responsible for claims arising from infringement of third-party intellectual property, privacy or publicity rights attributable to such customer-provided content.
We reserve the right to refuse content that is inappropriate, offensive, or potentially infringing.

8. Event Services

8.1 Additional Services and Changes:

Any service, item, decoration, customization, manpower, transportation, installation, dismantling, extension of event hours or other requirement not expressly included in the approved quotation shall be treated as an additional service and shall be chargeable separately. Such additional services shall be subject to availability and payment.

8.2 Venue Conditions and Permissions:

The customer shall obtain all permissions, approvals and access required for installation and execution of services at the venue, including permissions from the venue owner/management, society, hotel, banquet hall or other authority.
The customer shall ensure timely access to the venue for loading, unloading, installation, decoration and dismantling.
Any additional charges imposed by the venue, including parking, entry, loading/unloading, service charges, security deposits, permissions, electricity, overtime or other venue-specific charges, shall be borne by the customer unless expressly included in the quotation.

8.3 Customer-Caused Delay:

Vaibhav Celebrations shall not be responsible for delay or inability to perform services to the extent caused by the customer's failure to provide timely information, approvals, access to the venue, photographs/materials, permissions, payments or other cooperation required for performance.

8.4 Event-Day Changes:

Requests for changes, additions or alterations made on the event date shall be subject to feasibility, availability of materials/manpower and time constraints and may attract additional charges. Vaibhav Celebrations shall not be responsible for inability to accommodate changes requested after the agreed preparation/production deadline.

8.5 Customer Belongings:

The customer is responsible for the safety of personal belongings, gifts, valuables, electronic devices and other property brought to or kept at the event venue. Vaibhav Celebrations shall not be responsible for loss or damage to such property except to the extent directly caused by its proven negligence or wilful misconduct.

8.6 Dismantling and Removal:

Unless expressly included in the quotation, dismantling/removal of decorations and collection of reusable materials shall be carried out within the time period specified by Vaibhav Celebrations. Additional charges may apply where dismantling is delayed due to venue restrictions, customer instructions or circumstances attributable to the customer.

8.7 Ownership of Rental Décor / Materials:

Unless expressly sold to the customer, all décor items, props, stands, structures, lighting equipment, furniture, display materials and other reusable items supplied for an event shall remain the property of Vaibhav Celebrations or the relevant vendor and shall be returned upon completion of the event.
The customer shall not remove, alter, relocate, dismantle, sell, transfer or otherwise deal with such items without authorization.

8.8 Damage or Loss of Rental/Event Equipment:

Where any reusable décor item, equipment, prop, structure or other material supplied on a rental/use basis is lost or damaged due to the customer's acts, omissions, guests, representatives or persons under the customer's control, the reasonable repair or replacement cost may be recovered from the customer.

8.9 Substitution of Products / Materials:

Where a particular product, material, colour, brand, flower, prop, gift item or other component becomes unavailable or cannot reasonably be procured, Vaibhav Celebrations may, after informing the customer where reasonably practicable, provide a substitute of reasonably comparable quality and functionality, subject to availability and applicable pricing.

8.10 Perishable Materials:

Flowers, foliage, food items, edible products and other perishable materials may naturally vary in colour, size, appearance, freshness and availability. Photographs and illustrations are indicative and the actual arrangement may reasonably vary.

8.11 Guest Conduct:

The customer shall be responsible for ensuring that guests, invitees and persons attending the event do not intentionally damage, misuse or remove decorations, equipment, props or other materials belonging to Vaibhav Celebrations or its vendors.

9. Intellectual Property

9.1 Our Intellectual Property:

All original concepts, designs, artwork, templates, website content, logos, and branding created by Vaibhav Celebrations remain our exclusive property.
You receive a limited, non-exclusive license to use delivered materials for your personal, non-commercial celebration purposes.
Commercial use, resale, redistribution, or modification of our designs without written permission is prohibited.

9.2 Transfer of Rights:

Unless explicitly agreed in writing, intellectual property rights are not transferred upon purchase.
Custom design work may be subject to separate IP agreements.

9.3 No Source / Editable Files:

Unless expressly agreed otherwise in writing, delivery of a final design, invitation, artwork, template or digital asset does not include transfer or delivery of editable/source files, working files, design files, fonts, templates or other underlying production materials.
The customer shall not reproduce, commercially exploit, resell, distribute or provide the design to another vendor for reproduction without written permission.

9.4 Portfolio and Photography:

Vaibhav Celebrations may photograph or record its décor, setups, designs and other work product for internal records and portfolio purposes. It will not intentionally publish identifiable images of guests, particularly children, for marketing purposes without appropriate consent.
If you do not want photographs of the work done for your celebration to be used for marketing, tell us at any time by email at support@vaibhavcelebrations.in or on WhatsApp at +91 85275 75174, quoting your order code, and we will stop such use going forward.

10. Shipping and Delivery

Please also refer to our detailed Shipping & Delivery Policy page.

10.1 Shipping Availability:

We ship physical products across India to serviceable PIN codes.
PIN code serviceability is checked before order placement where technically possible.
Some remote areas may have limited courier options or longer delivery times.

10.2 Shipping Charges:

A flat shipping charge applies per order.
The shipping charge, if applicable, is displayed in your cart and at checkout before payment.
Orders above the free shipping threshold qualify for free delivery (threshold displayed on website).

10.3 Delivery Timelines:

Estimated delivery dates are provided at checkout and in order confirmation.
Delivery dates are estimates unless explicitly guaranteed in writing.
Personalized items require additional production time.
Festival seasons and high-demand periods may affect delivery times.

10.4 Customer Responsibilities:

Provide complete and accurate shipping address and contact number.
Ensure someone is available to receive the delivery.
Incorrect addresses or failed delivery attempts due to customer unavailability may result in return-to-origin (RTO) costs.
RTO charges and re-delivery costs will be borne by the customer.

10.5 Delivery Issues:

For damaged, defective, missing, or wrong items upon delivery:

Contact us within 48 hours of delivery.
Provide your order number and clear photographs/video of the issue.
Do not discard packaging or damaged items before resolution.
We will arrange replacement, credit, or refund as appropriate.

10.6 Delays Beyond Our Control:

We are not liable for delays caused by courier/logistics partners, natural disasters, strikes, government actions, or other force majeure events.
We will make reasonable efforts to keep you informed of significant delays.

10.7 Abandoned / Unclaimed Orders:

If an order is returned to Vaibhav Celebrations due to an incorrect address, repeated failed delivery attempts or customer refusal/unavailability and remains unclaimed for 30 days after notice, the customer may be required to bear applicable storage, return and re-dispatch charges.

11. Cancellation, Refund, and Rescheduling Policy

Please also refer to our detailed Refund & Cancellation Policy page.

11.1 Consultation and Enquiry:

Submitting an enquiry or consultation form does not create a paid booking.
Consultations are currently free. Future paid consultation services will have separate terms.

11.2 Standard Physical Products:

Timeframe	Cancellation	Refund
Before dispatch	Permitted, contact support	Full refund within 7-10 business days
After dispatch, before delivery	Not guaranteed; RTO charges may apply	Refund minus shipping/RTO costs
After delivery (undamaged)	Return within 7 days	Refund after inspection, minus return shipping
Damaged/defective/wrong	Report within 48 hours	Full replacement or refund

11.3 Personalized/Made-to-Order Products:

Before production begins: Cancellation permitted with full refund.
After design approval/production starts: Cancellation is restricted. Refund eligibility depends on production stage.
Completed personalized items: Returns not accepted unless defective or materially different from approved design.

11.4 Digital Deliverables:

Once delivered, digital products (invitations, PDFs, etc.) cannot be returned or refunded due to their nature.
Incomplete or defective digital deliverables will be corrected or refunded.

11.5 Celebration Packages and Décor Services:

Notice Period	Cancellation Charges
More than 30 days before event	25% of total booking value
15-30 days before event	50% of total booking value
7-14 days before event	75% of total booking value
Less than 7 days	No refund (100% retention)

Cancellation charges represent the estimated non-recoverable costs, vendor commitments, procurement costs, planning costs, manpower allocation and loss of opportunity associated with cancellation. The applicable cancellation charge shall be calculated in accordance with the cancellation schedule communicated at the time of booking, subject to applicable law.

Retention of the full booking value for a cancellation less than 7 days before the event reflects the costs that are documented as committed or non-recoverable by that stage, and applies subject to applicable law.

For high-value events, an event-specific cancellation schedule set out in the quotation or booking confirmation applies in place of the schedule above.

11.6 Rescheduling:

Rescheduling is subject to availability and may incur additional charges for vendor rebooking.
One rescheduling may be allowed free of additional charge if requested more than 30 days before the original event date (subject to availability).
Rescheduled events must occur within 6 months of the original date.

11.7 Force Majeure:

If event execution is prevented by circumstances beyond reasonable control, including natural disasters, pandemic restrictions, government orders, municipal restrictions, venue closure, electricity failure, severe weather, fire, civil disturbance, transport disruption and supplier/vendor failure despite reasonable efforts:

Vaibhav Celebrations may, depending upon the circumstances, offer rescheduling, substitution, partial performance, credit or refund after deduction of amounts already irreversibly committed or incurred, subject to applicable law.
Each situation will be handled fairly on a case-by-case basis.

11.8 Refund Processing:

Approved refunds are processed within 7-10 business days.
Refunds are credited to the original payment method.
Bank processing times may add 3-7 additional days for reflection in your account.

12. Out of Stock

Out-of-stock items cannot be purchased.
If stock becomes unavailable after payment (rare), you will be promptly notified and offered: substitute product, store credit, or full refund.

13. Account Terms

13.1 Account Creation:

Guest checkout is available for most purchases.
Creating an account allows you to: track orders, view history, manage addresses, and access faster checkout.
You are responsible for maintaining the confidentiality of your login credentials.

13.2 Account Security:

Notify us immediately if you suspect unauthorized access to your account.
You are responsible for all activities under your account.
We may suspend accounts for suspected fraud or Terms violations.

14. Communications, Approvals and Changes

14.1 Electronic Communications and WhatsApp Approvals:

The customer agrees that booking confirmations, invoices, approvals, design proofs, delivery updates, payment communications and other service-related communications may be sent electronically through email, WhatsApp, SMS or other contact details provided by the customer.
Any approval, confirmation, acceptance of design, change request or instruction communicated by the customer through the registered email address, WhatsApp number or other designated communication channel may be relied upon by Vaibhav Celebrations as the customer's instruction.

14.2 Written Modifications / No Oral Variation:

Any change to the scope, price, deliverables, event date, venue or other material term of an order shall be effective only when confirmed by Vaibhav Celebrations in writing, including through its designated electronic communication channels.

14.3 Authority of Representatives:

Only persons expressly authorized by Vaibhav Celebrations may approve discounts, refunds, scope changes, complimentary services or other variations to the booking. Statements or commitments made by third-party vendors, venue personnel or unauthorized persons shall not modify the customer's contract with Vaibhav Celebrations.

15. Limitation of Liability

15.1 Service Standard:

Services and products are provided in accordance with the applicable description, specifications and representations communicated to the customer. Reasonable variations may occur as expressly provided in these Terms.
While we strive for excellence, we do not guarantee that services will be uninterrupted, error-free, or meet all your specific requirements.

15.2 Liability Cap:

To the maximum extent permitted by applicable law, the aggregate liability of Vaibhav Celebrations arising out of or relating to a particular order shall not exceed the amount actually paid by the customer for the affected order.
We are not liable for indirect, incidental, consequential, or punitive damages.
Nothing in these Terms shall exclude or limit liability to the extent such exclusion or limitation is prohibited by applicable law.

15.3 Third-Party Services:

We are not liable for the actions or failures of third-party service providers (payment gateways, couriers, venue staff).
Links to third-party websites are provided for convenience; we do not endorse or control their content or policies.

16. Indemnification

You agree to indemnify and hold harmless Vaibhav Celebrations, its proprietor, employees, and agents from any claims, damages, or expenses arising from:

Your breach of these Terms
Your violation of any law or third-party rights
Content you provide that infringes intellectual property, privacy or publicity rights
Any misrepresentation by you

17. Dispute Resolution

17.1 Governing Law:

These Terms are governed by the laws of India.

17.2 Dispute Resolution Process:

Customer Support: Contact support@vaibhavcelebrations.in for any concerns. We aim to resolve issues amicably.
Grievance Officer: If unsatisfied, escalate to our Grievance Officer (support@vaibhavcelebrations.in).
Mediation: Before litigation, parties agree to attempt good-faith mediation.
Jurisdiction: Subject to applicable law and the jurisdiction of consumer commissions or other statutory forums having jurisdiction, courts at Jaipur, Rajasthan shall have jurisdiction in respect of disputes arising out of these Terms.

17.3 Consumer Rights:

Nothing in these Terms limits your statutory rights under the Consumer Protection Act, 2019 or applicable consumer protection laws.

18. Website Use

18.1 Acceptable Use:

You agree not to:

Use the website for any unlawful purpose
Attempt to gain unauthorized access to any part of the website or systems
Interfere with the website's operation or other users' access
Scrape, harvest, or collect data without permission
Upload malicious code, viruses, or harmful content
Impersonate others or provide false information

18.2 Website Availability:

We aim for high availability but do not guarantee uninterrupted access.
Maintenance, updates, or technical issues may cause temporary unavailability.

19. Modifications to Terms

We reserve the right to modify these Terms at any time.
Changes will be posted on this page with the updated "Last Modified" date.
Significant changes will be communicated via email or website notice.
Continued use of our services after changes constitutes acceptance.
Orders placed before changes are governed by the Terms in effect at the time of order.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms, along with our Privacy Policy, Refund & Cancellation Policy, Shipping & Delivery Policy, and any specific terms for particular services, constitute the entire agreement between you and Vaibhav Celebrations regarding your use of our services.

22. Contact Information

For questions about these Terms of Service:

Email	support@vaibhavcelebrations.in
Phone	+91 85275 75174
Address	Vaibhav Celebrations, B-404, Trimurti Apartments, Model Town, Malviya Nagar, Jaipur – 302017, Rajasthan, India
Business Hours	Monday - Sunday, 10:00 AM - 6:00 PM IST

Effective Date: September 30, 2026

Last Updated: September 30, 2026

Version: 2.1