Shipping & Delivery Policy

Overview

Vaibhav Celebrations ships physical products across India. This Shipping & Delivery Policy explains our shipping practices, delivery timelines, charges, and procedures for handling delivery issues.

1. Shipping Coverage

1.1 Serviceable Areas

• We deliver to most PIN codes across India.
• PIN code serviceability is verified at checkout.
• Some remote areas may have limited courier options or extended delivery times.
• International shipping is not currently available.

1.2 Décor Services (Jaipur Only)

• On-ground décor and event execution services are available only in Jaipur.
• Customers outside Jaipur can order shippable products and digital deliverables.

2. Shipping Charges

Free shipping offers, promotional shipping rates and minimum order thresholds are applicable as displayed on the website at the time of order placement and may be subject to product, location, campaign or other stated conditions.

2.1 Shipping Charge Calculation

• A flat shipping charge applies per order. The charge, and the order value above which shipping is free, are shown in your cart and at checkout.
• Final shipping cost is displayed before payment confirmation.
• No hidden charges — what you see at checkout is what you pay.

3. Dispatch and Delivery Timelines

3.1 Dispatch and Delivery Dates

Any dispatch or delivery date communicated by Vaibhav Celebrations is an estimated date unless expressly confirmed in writing as a guaranteed delivery commitment. Delivery timelines may vary depending upon product availability, personalization requirements, courier operations, weather, public holidays, remote locations and other circumstances beyond our reasonable control.

3.2 Standard Products

Region	Estimated Delivery
Metro cities (Delhi, Mumbai, Bangalore, etc.)	3-5 business days
Tier 2 cities (Jaipur, Lucknow, Pune, etc.)	4-6 business days
Tier 3 cities and towns	5-8 business days
Remote/rural areas	7-12 business days

3.3 Personalized Products

• Add 3-5 additional business days for production after design approval.
• Total time = Production time + Shipping time

3.4 Digital Deliverables

• Digital products (invitations, PDFs) are delivered via email/WhatsApp within 24-72 hours after production.
• No physical shipping required.

3.5 How Business Days Are Counted

• Timelines are calculated in business days (Monday-Saturday, excluding public holidays).
• Orders placed after 2:00 PM IST are processed the next business day.
• Business days commence from the next business day following acceptance of the order for processing and, for personalized products, following receipt of all required customer information and approval of the design/proof, where applicable.

3.6 Exact Delivery Time

Courier delivery time slots and exact delivery times cannot be guaranteed. Customers may receive calls or messages from the courier regarding delivery, and Vaibhav Celebrations does not control the delivery agent's route or exact delivery time.

4. Order Processing

4.1 Processing Stages

1. Order Placed: Payment successful, order confirmed
2. Processing: Order being prepared/produced
3. Shipped: Handed over to courier partner, tracking available
4. In Transit: On the way to your location
5. Out for Delivery: With local delivery agent
6. Delivered: Successfully received

4.2 Tracking Your Order

• Tracking link is sent via email and WhatsApp once shipped.
• Track status in your account under "My Orders."
• Contact support if tracking shows no movement for 48+ hours.

4.3 Order Communications

Customers agree that order-related communications may be sent through email, SMS, WhatsApp or other contact details provided at the time of purchase. Customers are responsible for ensuring that the contact details provided by them remain active and accessible.

5. Courier Partners and Transit

We partner with reputed logistics providers including:

• Delhivery
• BlueDart
• DTDC
• Ecom Express
• India Post (for select remote areas)

Courier selection is based on serviceability and delivery speed for your PIN code.

5.1 Transit Risk

Once an order has been duly handed over to the designated courier/logistics partner, delivery shall be subject to the courier partner's transportation and delivery procedures. Vaibhav Celebrations shall provide reasonable assistance in resolving transit-related issues, subject to the courier partner's procedures and applicable law.

6. Personalized / Customized Products

6.1 Special Conditions

Orders involving personalized, customized, made-to-order or specially manufactured products may be subject to special cancellation, return and refund conditions, as disclosed before purchase and subject to applicable law.

6.2 Customer Approval

Production shall commence only after receipt of all required customer information and, where applicable, approval of the final proof/design. Any delay in providing information, correcting details or approving the design shall extend the production and delivery timeline accordingly.

6.3 Customer Responsibility for Approved Content

The customer is responsible for carefully checking names, spellings, dates, addresses, photographs, quantities and other particulars supplied or approved by the customer. Vaibhav Celebrations shall not be responsible for errors arising from incorrect information supplied or approved by the customer.

7. Customer Responsibilities

7.1 Accurate Information

• Provide complete and accurate shipping address including:
  • Full name of recipient
  • House/flat number, building name
  • Street, locality, landmark
  • City, State, PIN code
  • Mobile number (for delivery updates)
• Incorrect or incomplete addresses may cause delays or failed deliveries.

7.2 Availability for Delivery

• Ensure someone is available at the address to receive the package.
• Courier partners typically make 2-3 delivery attempts.
• Keep your phone accessible for delivery agent calls.

7.3 OTP / Delivery Confirmation

Where the courier partner uses OTP, electronic confirmation, signature or another delivery authentication mechanism, the customer/recipient is responsible for providing the required confirmation to the delivery agent.

7.4 Change of Delivery Address

Requests for change of delivery address after order confirmation shall be subject to feasibility and courier restrictions. Vaibhav Celebrations shall not be responsible for delays or additional shipping charges resulting from an address-change request. Any additional charges shall be borne by the customer.

7.5 Customer-Caused Delay

Any delay resulting from the customer's failure to provide required information, documents, design approval, payment confirmation, address confirmation, OTP, delivery instructions or other required cooperation shall not be treated as a delay attributable to Vaibhav Celebrations.

8. Failed Deliveries and RTO

8.1 Failed Delivery Reasons

• Incorrect/incomplete address
• Recipient unavailable after multiple attempts
• Refused by recipient
• PIN code not serviceable by courier at ground level

8.2 Return to Origin (RTO)

• Undelivered packages are returned to our warehouse.
• We will contact you to arrange re-shipment or process refund minus RTO costs.

8.3 Customer-Induced RTO

Where an order is returned to origin due to an incorrect/incomplete address, recipient's refusal to accept delivery, recipient's unavailability after reasonable delivery attempts, failure to respond to courier calls, refusal to pay applicable charges, or any other reason attributable to the customer, Vaibhav Celebrations may recover the actual return shipping/RTO charges and applicable re-dispatch charges from the customer.

9. Proof of Delivery

Courier tracking records, delivery scans, OTP verification, photographs, delivery acknowledgements, electronic delivery records and other records maintained by the courier/logistics partner may be treated as evidence of delivery, subject to applicable law.

10. Delivery Issues

10.1 Damaged Shipment

• Inspect package at the time of delivery.
• If the outer package is damaged, note it on the delivery receipt if possible.
• Open the package and check contents; photograph any damage immediately.
• Report within 48 hours with photos/video to support@vaibhavcelebrations.in
• Customers should retain the original packaging, shipping label, invoice and packing material until the complaint is resolved. Vaibhav Celebrations may request photographs, videos or other reasonable evidence to investigate the claim.

10.2 Missing or Incomplete Order

• Check all packaging materials for smaller items.
• Report missing items within 48 hours with order details.
• We will investigate and ship missing items or process refund.

10.3 Wrong Item Received

• Do not use or open the wrong item if possible.
• Contact us within 48 hours with photos.
• We will arrange pickup and ship the correct item.

10.4 Replacement Delivery

Where a replacement has been approved, the customer shall reasonably cooperate with pickup and re-delivery arrangements. Repeated failure to make the product available for pickup or failure to accept a replacement shipment may affect the replacement process, subject to applicable law.

11. Delays

11.1 Common Causes

• High volume during festive seasons (Diwali, Christmas, New Year)
• Courier partner operational issues
• Weather conditions or natural events
• Government restrictions or local conditions
• Remote location accessibility

11.2 Our Commitment

• We will keep you informed of significant delays.
• For time-sensitive orders (event-related), we prioritize dispatch.
• Compensation or credit may be offered for unreasonable delays on our part.

11.3 Force Majeure

• We are not liable for delays caused by circumstances beyond our reasonable control, including courier partner or courier network disruptions, strikes and labour disruptions, natural disasters, fire, flood, earthquake, riots or civil disturbance, war, terrorism, epidemic or pandemic, transportation disruption, internet or telecommunication failure, governmental restrictions or actions, and unexpected supply-chain disruption.
• During such circumstances, the affected obligation shall be suspended for the period reasonably necessary to overcome the relevant circumstance.
• We will make reasonable efforts to resolve such situations.

12. Event/Celebration Delivery

For orders related to events or celebrations:

• Order early: Place orders at least 10-15 days before your event.
• Buffer time: Account for potential delays, especially during peak seasons.
• Communicate: Inform us of your event date during checkout or via support.
• Priority handling: We prioritize event-related orders when notified.

12.1 Event Date Disclaimer

Where a product is purchased for a specific event, function, ceremony, wedding or celebration, the customer must place the order sufficiently in advance and allow reasonable buffer time for production and delivery. Mentioning an event date to Vaibhav Celebrations does not constitute a guarantee that the product will be delivered before such event date unless expressly confirmed in writing by Vaibhav Celebrations.

12.2 No Liability for Event Consequences

To the extent permitted by applicable law, Vaibhav Celebrations shall not be responsible for indirect or consequential losses, expenses or claims arising solely from delay in delivery, including expenses for alternative arrangements, venue arrangements, event cancellation, inconvenience or loss of an event opportunity.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Vaibhav Celebrations shall not be liable for indirect, incidental, special or consequential loss arising from delay in shipment or delivery, including loss of opportunity, alternative procurement expenses or event-related inconvenience, except where such exclusion is prohibited by applicable law. Your statutory rights are not affected.

14. Special Shipping Situations

14.1 Bulk Orders

• Orders above 50 units may require additional processing time.
• Contact us in advance for bulk order timelines and potential discounts.

14.2 Multiple Addresses

• If you need items shipped to multiple addresses, place separate orders.
• Contact support for bulk distribution requirements.

14.3 Gift Shipments

• We can ship directly to gift recipients.
• Invoice/price details are not included in gift shipments (select "Gift" option at checkout if available).

15. Cancellation, Returns and Refunds

Cancellation of an order shall be governed by our Cancellation, Return & Refund Policy. Customized, personalized, made-to-order and digital products may be subject to special cancellation restrictions disclosed to the customer before purchase and subject to applicable law.

16. Changes to This Policy

Vaibhav Celebrations reserves the right to modify, update or revise this Shipping & Delivery Policy from time to time. The policy applicable to an order shall generally be the version displayed/accepted at the time of order placement, subject to applicable law.

17. Other Policies

This Shipping & Delivery Policy shall be read together with Vaibhav Celebrations' Terms of Service, Cancellation, Return & Refund Policy, Privacy Policy and other applicable policies published on the website. In the event of any inconsistency, the provisions specifically applicable to the relevant transaction shall prevail, subject to applicable law.

18. Contact Us

For shipping-related queries:

Email	support@vaibhavcelebrations.in
WhatsApp	+91 85275 75174
Phone	+91 85275 75174
Business Hours	Monday - Sunday, 10:00 AM - 6:00 PM IST

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Effective Date: September 30, 2026

Last Updated: September 30, 2026

Version: 2.1