Refund & Cancellation Policy
Last updated: 20 October 2026
Overview
At Vaibhav Celebrations, we strive to ensure your complete satisfaction with our products and services. This Refund & Cancellation Policy outlines the terms under which cancellations, returns, and refunds are processed.
This policy applies to all purchases made through our website vaibhavcelebrations.in, including celebration packages, physical products, personalized items, and digital deliverables.
1. General Principles
- All refund requests must be made through our official support channels.
- Submitting a refund request does not by itself create an entitlement to a refund. Eligibility is determined under this policy, the terms of your order and applicable law.
- Refunds are processed to the original payment method used at checkout.
- Processing time for refunds is 7-10 business days after approval.
- Bank processing may take an additional 3-7 days for the amount to reflect in your account.
- Refund eligibility depends on the type of purchase and timing of the request.
2. Deductions From Refunds
Where a refund is approved, we may deduct the following, wherever legally permissible:
- Applicable payment gateway / transaction charges
- Shipping charges
- Customization and design charges
- Procurement costs
- Vendor cancellation charges
- Other documented non-recoverable expenses
The refund amounts stated in this policy are subject to these deductions. No deduction is made where the refund arises from a damaged, defective or wrong item, or from a cancellation by Vaibhav Celebrations.
3. Standard Physical Products
Return gifts, festive hampers, activity kits, and non-personalized items
3.1 Cancellation Before Dispatch
| Request Timing | Action | Refund |
|---|---|---|
| Within 2 hours of order | Auto-cancellation possible | Full refund |
| Before dispatch notification | Contact support | Full refund |
3.2 Cancellation After Dispatch
- Once the order is shipped, cancellation is not guaranteed.
- If the shipment is intercepted before delivery, a refund minus shipping costs will be processed.
- If delivery is attempted and refused, return-to-origin (RTO) charges apply. See Section 4.
3.3 Returns After Delivery
| Condition | Return Window | Refund |
|---|---|---|
| Damaged during transit | Report within 48 hours with photos/video | Full refund or replacement |
| Defective product | Report within 48 hours with photos/video | Full refund or replacement |
| Wrong item received | Report within 48 hours with photos/video | Full refund or correct item shipped |
| Missing items from order | Report within 48 hours | Missing item shipped or refunded |
| Change of mind (unused, sealed) | Within 7 days of delivery | Refund minus return shipping |
3.4 Inspection of Returned Goods
Returned goods are subject to inspection and verification before a refund or replacement is approved.
3.5 Non-Returnable Standard Products
- Perishable items (food items in hampers)
- Hygiene-sensitive products
- Products with broken seals or used items
- Items without original packaging
4. Failed Delivery and Return to Origin (RTO)
Where an order cannot be delivered and is returned to us for a reason attributable to the customer, the return shipping (RTO) charges and any re-dispatch charges apply and may be deducted from any refund. This includes:
- An incorrect or incomplete address
- The recipient being unavailable
- Refusal to accept delivery
- Repeated unsuccessful delivery attempts
- A postponement of delivery requested by the customer
- Failure to collect the order
5. Personalized / Made-to-Order Products
Items customized with names, photos, or specific designs
5.1 Before Production Begins
| Stage | Cancellation | Refund |
|---|---|---|
| Order placed, no design work started | Permitted | Full refund |
| Design shared, awaiting approval | Permitted | Full refund minus design fee (if applicable) |
5.2 After Production Begins
- Production started after approval: Cancellation restricted. No refund unless defective.
- Reason: Personalized items cannot be resold and materials are committed.
5.3 Defective Personalized Items
If the delivered item is:
- Materially different from approved design
- Has printing/production defects
- Damaged during transit
Report within 48 hours with clear photos. We will provide replacement or full refund.
5.4 Not Eligible for Return
- Items that match the approved design (minor variations are expected)
- Errors in customer-provided information (names, dates, photos)
- Subjective design preferences ("not what I imagined")
6. Digital Deliverables
Digital invitations, animated invites, countdown cards, keepsake PDFs
6.1 General Policy
- Digital products, once delivered/downloaded, cannot be returned or refunded due to their nature.
- Delivery is considered complete when files are made available for download or sent via email/WhatsApp.
6.2 Exceptions
| Issue | Resolution |
|---|---|
| Files not delivered/accessible | Re-delivery or refund |
| Corrupted or unusable files | Re-delivery or refund |
| Major errors (wrong name, date) | Corrected version delivered |
| Significantly different from description | Correction or refund at our discretion |
7. Celebration Packages & Event Services
Essential, Signature, Grand packages; décor services (Jaipur only)
7.1 Cancellation by Customer
| Notice Period | Cancellation Charge | Refund |
|---|---|---|
| More than 30 days before event | 25% of package value | 75% refund |
| 15-30 days before event | 50% of package value | 50% refund |
| 7-14 days before event | 75% of package value | 25% refund |
| Less than 7 days before event | 100% (No refund) | No refund |
Reason: Vendor commitments, procurement, and planning costs are non-recoverable closer to the event date. Retention of the full package value for a cancellation less than 7 days before the event reflects the costs that are documented as committed or non-recoverable by that stage, and applies subject to applicable law.
7.2 Vendor Commitments
Once third-party vendors, materials, manpower or other event resources have been booked or committed for your event, their non-refundable or non-recoverable charges may be retained or deducted, to the extent legally permissible.
7.3 Rescheduling and Postponement by Customer
- Free rescheduling: If requested more than 30 days before the event (subject to availability).
- Rescheduling fee: May apply for requests within 30 days due to vendor rebooking costs.
- Limit: One free reschedule per booking; subsequent changes may incur fees.
- New date: Must be within 6 months of original date.
- Postponement charges: Where an event is postponed at the customer's request or for a reason attributable to the customer, vendor rebooking charges, procurement charges and administrative charges may apply.
7.4 Cancellation by Vaibhav Celebrations
In rare cases where we must cancel (vendor unavailability, unforeseen circumstances):
- Full refund will be provided, OR
- Alternative arrangement of equal or greater value offered
7.5 Partial Execution
If the event is partially executed due to issues beyond our control:
- Refund will be calculated proportionally based on services not delivered
- Documented evidence of non-delivery is required
This does not apply where performance was prevented or affected for a reason attributable to the customer. See Sections 7.6 to 7.9.
7.6 Non-Performance Caused by the Customer
No automatic refund arises where performance is prevented or materially affected by the customer's failure to provide venue access, information, approvals, permissions, cooperation or other required assistance.
7.7 Event Delay
Where an event is delayed by the customer, the venue, traffic, weather, third parties or other circumstances outside our reasonable control, the delay is not attributable to Vaibhav Celebrations and does not by itself give rise to a refund. We will make reasonable efforts to perform the services within the time that remains available.
7.8 No-Show
Where the customer fails to attend the event, or fails to make the venue available at the agreed time, the booking is treated as a cancellation on the event date and no refund is due.
7.9 Customer Breach
Where cancellation or non-performance results from the customer's breach of the booking or service terms, the customer is not entitled to a refund of amounts already committed or incurred, and the cancellation charges in Section 7.1 and the deductions in Section 2 apply.
8. Force Majeure
If event execution is prevented by circumstances beyond reasonable control:
- Natural disasters, pandemics, government restrictions
- Venue closure, curfews, strikes
- Extreme weather making execution unsafe
Resolution Options:
- Rescheduling: To a mutually agreed date within 6 months
- Credit: Full value as store credit valid for 12 months
- Partial refund: Amount minus non-recoverable costs incurred
Each case is handled fairly with transparency about costs already committed.
9. Free Consultation / Enquiry
- Submitting a consultation or enquiry form is free and does not create a paid booking.
- No payment is collected; therefore, no refund is applicable.
- You are under no obligation to proceed after a consultation.
10. How to Request Cancellation or Refund
Step 1: Contact Us
- Email: support@vaibhavcelebrations.in
- WhatsApp: +91 85275 75174
- Subject: "Cancellation Request - [Order Code]" or "Refund Request - [Order Code]"
Step 2: Provide Information
- Order code / Booking reference
- Reason for cancellation/refund
- For damaged/defective items: Clear photos/video evidence
- Preferred resolution (refund/replacement/credit)
Step 3: Await Confirmation
- We will review your request within 24-48 hours.
- You will receive confirmation of approval or denial with explanation.
- Approved refunds are processed within 7-10 business days.
Evidence and False Claims
- We may ask for reasonable documentary evidence, such as photographs, videos, the invoice or the shipping label, to verify a damage or defect claim.
- We reserve the right to reject claims that are fraudulent, false or materially misleading.
11. Refund Processing
| Payment Method | Refund Timeline |
|---|---|
| Credit/Debit Card | 5-7 business days after processing |
| UPI | 3-5 business days after processing |
| Net Banking | 5-7 business days after processing |
| Wallet | 2-3 business days after processing |
Note: Processing time starts after refund approval. Bank/payment provider timelines may vary.
12. Return Shipping
12.1 Defective/Wrong/Damaged Items
- Return shipping is free — we will arrange pickup or provide prepaid label.
12.2 Change of Mind Returns
- Return shipping cost is borne by the customer.
- Original shipping charges are non-refundable.
13. Disputes
If you disagree with a refund decision:
- Reply to the decision email with your concerns and supporting evidence.
- Escalate to our Grievance Officer: support@vaibhavcelebrations.in
- We will review and respond within 7 days.
Your statutory consumer rights under the Consumer Protection Act, 2019 are not affected by this policy.
14. Changes to This Policy
We may modify this policy from time to time. Changes apply to orders placed after the change is published; an order that is already confirmed remains governed by the policy that applied when it was placed.
15. Governing Law and Jurisdiction
This policy is governed by the laws of India. Subject to applicable law and the jurisdiction of consumer commissions or other statutory forums having jurisdiction, courts at Jaipur, Rajasthan shall have jurisdiction in respect of disputes arising out of this policy.
16. Contact Information
| Support Email | support@vaibhavcelebrations.in |
| Phone/WhatsApp | +91 85275 75174 |
| Business Hours | Monday - Sunday, 10:00 AM - 6:00 PM IST |
| Address | B-404, Trimurti Apartments, Model Town, Malviya Nagar, Jaipur – 302017 |
Effective Date: September 30, 2026
Last Updated: September 30, 2026
Version: 2.0